Frequently Asked Questions
Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team at Biathlonly by emailing us at info@biathlonly.com or calling our Norrköping office at +46 11 245 83 19.
Where do you ship to?
We ship exclusively to Sweden. We do not offer international shipping to ensure the best service and delivery times for our Swedish customers.
What are the shipping costs?
Shipping is always FREE on all orders within Sweden. There are no hidden fees or minimum purchase requirements.
How long will it take to get my order?
We aim for clear and transparent delivery times:
- Order Cutoff Time: 18:00 (6:00 PM) Stockholm Time
- Order Handling Time: 1–2 business days (Monday–Friday)
- Transit Time: 4–7 business days (Monday–Friday)
- Estimated Total Delivery Time: 5–9 business days
For more details, please view our Shipping Policy.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed in Swedish Krona (SEK).
What is your return policy?
We offer a 30-day no-questions-asked return policy. You have 30 days from receiving your item to request a return. We offer a 0 kr restocking fee, and refunds are processed within 7 days. Please see our Return & Refund Policy for more information.
The estimated delivery time has passed. Where is my order?
If you have not received your order 3 business days after the expected 9-day delivery window, please contact us immediately at info@biathlonly.com so we can investigate with the carrier.
Direct Store Information
Store Name: Biathlonly
Operated by: PUILI LTD (Company Number: 16910501)
Physical Address: Drottninggatan 26, 602 24, Norrköping, Sweden
Support Email: info@biathlonly.com
Business Phone: +46 11 245 83 19
Customer Service Hours: Monday–Friday, 09:00–18:00 (Stockholm Time)